Return Policy

Return Policy- updated 1/2018

Sammy Saves the Earth is 100% committed to customer satisfaction.  Our goal is to make you happy by creating the best and highest quality products we possibly can.  Given the nature of personal care products, we are unable to offer refunds on open and used products.  That said, if we did not meet your expectations, we will gladly work with you to make things right.  We have two different categories for returns, namely unopened versus opened/used, so please read below and follow the instructions that fit your situation. 

UNOPENED ITEMS

Unopened items can be returned for a full refund within 14 days from the date of purchase.  Please email support@sammy.earth with the following information, which is necessary in order for your return to be processed:

1. Name on order

2. Order number

3. UNOPENED item(s) to return

4. Reason for return

5. Phone number in case we need to reach you

6. If you would like a pre-paid return label sent to you via email, please let us know at this time.  If you request us to provide a pre-paid return label for you, we will deduct $6.00 from your refund.

When we receive this information from you, we will email you a Return Authorization Number.  Please write your Return Authorization Number on the exterior of the box you are sending so we may identify it quickly for you.

OPENED OR USED ITEMS

In most cases, opened or used items can be only returned for an exchange up to 30 days from the date of purchase. If the item you are exchanging for is more than the price of the product you are returning, we will invoice you for the remaining balance.  Your item will ship as soon as payment is received.  Please email support@sammy.earth with the following information, which is necessary in order for your return to be processed:

1. Name on order

2. Order number

3. Reason for exchange

4. Phone number in case we need to reach you

5. The item(s) you would like in exchange for the one(s) you’re returning (please include the name of scent or product change)

If we request your opened items be returned to our facility prior to processing your exchange, the return shipping is not paid by Sammy Saves the Earth.

Please do not return products until you have been emailed a “Return Authorization Number” and confirmation for your return.  Once your return is received, we will notify you by email.  If you are eligible for a refund, it will be processed within 3-5 business days.  Please note that refunds are only available for unopened items.